Shipping Policy – My Health With Dr. Dany
Thank you for shopping with My Health With Dr. Dany. We are committed to delivering your orders safely and efficiently.
Please review our shipping policy below.
Order Processing
Orders are typically processed within 1–5 business days after payment confirmation.
Processing times may vary during:
- Holidays
- Promotions
- Product launches
- High-demand periods
Orders placed on weekends or holidays may be processed on the next business day.
Shipping Timeframes
Estimated shipping times vary depending on destination and shipping method selected at checkout.
Domestic Shipping
Estimated delivery: 3–10 business days
International Shipping
Estimated delivery: 7–21 business days
Please note that shipping timelines are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery location
- Package size and weight
- Shipping method selected
Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information where available.
Please allow some time for tracking updates to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for:
- Delayed shipments
- Lost packages
- Delivery issues caused by incorrect or incomplete addresses
Additional shipping charges may apply for returned or re-shipped packages.
Lost or Delayed Packages
While we work with reliable shipping carriers, delays may occasionally occur.
If your order appears lost or significantly delayed, please contact us and we will do our best to assist you in resolving the issue with the carrier.
However, we cannot guarantee carrier delivery times.
International Orders
International customers may be subject to:
- Customs inspections
- Import duties
- Taxes
- Additional processing delays
These charges are determined by your local customs authority and are the responsibility of the customer.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged item and packaging
- A brief description of the issue
We will review the case and assist with a replacement or resolution where appropriate.
Delivery Responsibility
Once an order has been marked as delivered by the shipping carrier, My Health With Dr. Dany is not responsible for:
- Lost or stolen packages
- Delivery access issues
- Carrier-related delivery errors
We recommend ensuring a secure delivery location for your orders.
Contact Us
For shipping-related questions or assistance, please contact us through our website contact page.
Thank you for choosing My Health With Dr. Dany.