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Frequently Asked Questions
Orders
How can I track my order status? ⌄
Once your order is processed, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order history in your account dashboard.
Can I modify my order after placing it? ⌄
Please contact our support team as soon as possible. We can update your order before it is packed or shipped.
What payment methods do you accept? ⌄
We accept major credit cards, debit cards, and the payment methods available at checkout.
Need more help with this category? ⌄
Contact our support team and we will be happy to help you.
Wellness Consultations
How do I book a consultation with an expert? ⌄
You can book a consultation by contacting our team or using the booking link on the website.
Are the consultations covered by insurance? ⌄
Coverage depends on your provider. Please check with your insurance company directly.
Shipping
How long does shipping take? ⌄
Shipping timelines depend on your location and selected shipping method.
Do you offer free shipping? ⌄
Free shipping can be configured based on your store policy.
Can I change my delivery address? ⌄
Contact support before the order ships so we can update the address.
Do you ship internationally? ⌄
International shipping options can be shown at checkout if enabled.
Returns
What is your return policy? ⌄
Returns are accepted according to your store policy and product condition.
How do I start a return? ⌄
Contact support with your order number to start the return process.
When will I receive my refund? ⌄
Refunds are processed after the returned item is received and inspected.
Can I exchange an item? ⌄
Exchanges depend on stock availability.
Send us a Message
Can't find what you're looking for? Our wellness advocates typically respond within 24 hours.
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Live Support
Speak with a wellness specialist instantly via our secure chat portal.