Return & Refund Policy – My Health With Dr. Dany
At My Health With Dr. Dany, customer satisfaction is extremely important to us. We strive to provide high-quality wellness products, educational resources, books, and merchandise designed to support healthier lifestyles and informed wellness choices.
Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for Returns
We accept returns on eligible physical products within 14 days of delivery under the following conditions:
- The item must be unused, unworn, and in its original condition
- The product must be returned in the original packaging
- Proof of purchase or order confirmation must be provided
- The item must not be marked as final sale or non-returnable
Returns that do not meet these conditions may not qualify for a refund or exchange.
Non-Returnable Items
Due to the nature of certain products and services, the following items are generally non-returnable and non-refundable:
- Digital downloads
- E-books and educational guides
- Wellness programs or digital content
- Gift cards
- Personalized or custom-made items
- Opened consumable or wellness-related products
- Final sale items
If you are unsure whether your item qualifies for return, please contact our support team before initiating a return request.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund request.
If approved:
- Refunds will be issued to your original payment method
- Processing times may vary depending on your bank or payment provider
- Most refunds are completed within 5–10 business days
Shipping fees are non-refundable unless the return is due to:
- Damaged items
- Incorrect products received
- Manufacturer defects
- Fulfillment errors on our part
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with the following:
- Your order number
- Clear photos of the item and packaging
- A brief explanation of the issue
We will review the request and work toward an appropriate resolution, which may include:
- Replacement product
- Store credit
- Partial or full refund
Exchanges
Exchanges are only available for defective, damaged, or incorrect items, subject to product availability.
If you wish to exchange an item, please contact our support team before sending the product back.
Order Cancellations
Orders may only be canceled before processing or shipment begins.
Once an order has been processed or shipped, cancellation requests may no longer be possible.
Digital purchases and downloadable content cannot be canceled or refunded once access has been granted.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a trackable shipping method when returning products, as we are not responsible for lost return shipments.
Wellness & Educational Disclaimer
The products, books, wellness materials, and educational content provided by My Health With Dr. Dany are intended for informational and educational purposes only.
They are not intended to diagnose, treat, cure, or prevent any medical condition and should not replace professional medical advice.
Individual results may vary depending on lifestyle, consistency, and personal health conditions.
Fraud Prevention
We reserve the right to refuse refunds or returns in cases involving:
- Suspected fraud
- Abuse of refund policies
- Excessive return requests
- Returned items showing signs of misuse or intentional damage
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us through our website contact page.
Thank you for supporting My Health With Dr. Dany and being part of our wellness community.